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 Author Thread: Saved movies only showing half of picture.
wmm help is not online. Last active: 9/3/2013 10:57:44 AM wmm help
Joined: 11 Jul 2013
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Saved movies only showing half of picture.
Posted: 11 Jul 2013 02:10 PM
Hello everyone

I hope someone can help me.

All of a sudden today, after editing a short movie (using windows xp), I clicked the final save the project then saved my movie as usual. Once the movie had finished saving, I went to view it using windows movie player, and all that played was the bottom half leaving the top half totally black. I thought perhaps it might be to do with the current file I had just edited, (the file was originally flv which i converted to wmv, which I always did with no problems untill now) So I thought I'd load a project from yesterday and save that movie again to see what happens, once saved that too played in exactly the same way showing just half of the picture. When I saved the same project yesterday play back was fine, and yesterdays copy of the movie is fine too, showing the whole picture. I then checked various other past projects going through the same process, opening up each project then saving them to my computer, they all now playback in exactly the same way - just half the picture showing. All was fine up and till today.

This is the first time this has ever happened to me, before yesterday all was fine. For some reason from today wmm has just started not to save my movies properly for viewing. I stress heavily I have done nothing different today, I have done exactly the same as I have done in the past every time I make a movie edit.

I havn't uploaded anything new to my computer for months and months and my virus checker says I have no viruses at all. Last defrag was done a couple of days ago, all was fine then too. I don't want to start using a different editor as my wmm projects obviously won't be compatible if I want to go back and do any re-edits which I often do from time to time.

Please help, I have tried to find answers on line, but found nothing tailored to my specific problem.

I hope I have described the problem OK, any thing you need to now just ask me :-)

Thank you for any help you can give me in solving this problem.

Steve

(Sorry for bad spelling and grammer)


considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
movies.blainesville.com
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Re: Saved movies only showing half of picture.
Posted: 12 Jul 2013 03:02 AM
Hmm... I would check if Windows installed any updates in the last day or two. I would also try a System Restore back a day to see if you can get it back to your prior state. It won't touch any documents or data, just any programs that were installed. And if it doesn't help you can do a System Restore back to the present date.

Blaine
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wmm help is not online. Last active: 9/3/2013 10:57:44 AM wmm help
Joined: 11 Jul 2013
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Re: Saved movies only showing half of picture.
Posted: 12 Jul 2013 06:39 AM
Hello, thanks for your reply,

Yes that very day at the start, windows did do an update.

My pc wont system restore for some reason, trying to sort that out also. I was going to take my pc back to monday when everything was working fine.

Steve
considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
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Re: Saved movies only showing half of picture.
Posted: 12 Jul 2013 09:37 AM
I would go to Windows Updates and then View Installation History. Look at any of the updates that might be related to video, drivers, codecs, etc.

Blaine
Movie Maker (Custom Titles, Effects. etc.)Cool
WMM 6.0 on Windows 7 or 8
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maxdaniels is not online. Last active: 7/13/2013 4:09:02 PM maxdaniels
Joined: 13 Jul 2013
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Re: Saved movies only showing half of picture.
Posted: 13 Jul 2013 04:07 PM
hi,

I have the exact same problem as you, a big black bar covering the upper part of the screen. I tried to re-install movie maker, change the settings, checked for virusses etc etc etc.. nothing helped.

Then i tried system restore.. but for some reason windows won't let me restore my system, no matter what date i choose.

Checked for possible recent windowupdates that might have caused the problem... couldnt find anything there either.

As a result of my noobish desperate attempts to restorate my moviemaker i know seemed to have ruined it.

maxdaniels is not online. Last active: 7/13/2013 4:09:02 PM maxdaniels
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Re: Saved movies only showing half of picture.
Posted: 13 Jul 2013 04:09 PM
know = now, excuse my bad english as well :-)
pronster is not online. Last active: 9/27/2013 11:03:14 AM pronster
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Re: Saved movies only showing half of picture.
Posted: 17 Jul 2013 01:04 PM
Hi

I have seen this problem crop up with people using camtasia studio over the last few days,lots of people had this black box after windows installed some updates. The problem update was KB2803821 . Remove this update and see if your problem goes away
considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
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Re: Saved movies only showing half of picture.
Posted: 17 Jul 2013 05:25 PM
Thank you for that additional detail. Indeed, I'm seeing several reports on the web with this update causing exactly this problem:
InfoWorld: Another Botched Windows Patch MS13-057 / KB-2803821

Blaine
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pronster is not online. Last active: 9/27/2013 11:03:14 AM pronster
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Re: Saved movies only showing half of picture.
Posted: 17 Jul 2013 05:35 PM
Some more here

http://feedback.techsmith.com/techsmith/topics/problem_displaying_wmv_object_in_camtasia?page=1
considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
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Re: Saved movies only showing half of picture.
Posted: 17 Jul 2013 06:41 PM
More here on the problems of KB 2803821:
Microsoft Buggy Update
Adobe Premiere Knowledge Base - WMV Files Corrupted

Blaine
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wmm help is not online. Last active: 9/3/2013 10:57:44 AM wmm help
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Re: Saved movies only showing half of picture.
Posted: 18 Jul 2013 07:44 AM
Hello again

It dosn't appear that I have update KB2803821 installed, i looked up and down the list several times, and then some more. Perhaps I'm being blind, but I couldn't see it anywhere.

PLEASE some one must now how to sort this problem. I'm lucky enough enough to have a laptop too, so I've been using that for windows movie make, but I've havn't allowed my updates to go through for fear of the same thing happening to my lap top as on my PC.

If there is a mistake with windows updates, shouldn't they make it public knowledge and also correct it?

Anyway, looking forward to more replies,

Steve
considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
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Re: Saved movies only showing half of picture.
Posted: 18 Jul 2013 04:18 PM
Can you go to Windows Updates and then View Installation History? Make sure it is sorted by date with most recent first. Note down all the recently installed updates from the last week or so. Post back with the list.

I still think you are affected by a recent update. It may not be showing with that KB number, but your symptoms sound exactly the same.

I would do a search of the web with the numbers of the recent installs. If any of them involve WMV video and related vulnerabilities, they are probably the cause.

Blaine
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WMM 6.0 on Windows 7 or 8
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considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
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Re: Saved movies only showing half of picture.
Posted: 19 Jul 2013 01:46 PM
If you are on Windows XP, the KB number is probably different (KB2834904). Look for that number too.

Blaine
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solomonsdog is not online. Last active: 8/4/2013 7:42:41 PM solomonsdog
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Re: Saved movies only showing half of picture.
Posted: 20 Jul 2013 02:06 AM
Problem fixed.. hopefully.

I am running XP, found and removed KB2834904 and now things are working fine.

Thanks for the help. Marvellous!

Tony
wmm help is not online. Last active: 9/3/2013 10:57:44 AM wmm help
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Re: Saved movies only showing half of picture.
Posted: 20 Jul 2013 08:51 AM
Hello

I found and removed KB2834904, hasn't made any difference.

I can't even import wmv files into wm player, it says invalid or corrupt file, let alone being able to save things like was even though I got the black bar halfway accross the saved video like was my initial problem when I started this thread.

I can't view things in my add/remove window by date installed, the four choices are name, size, frequency of use and lastly, date last used, but no order by installation. Still can't find KB2803821.

I am at a total loss as to why this has suddenly happened. A couple of other programmes won't accept wmv any more, but I guess that is now because I have been uninstalling/installing codecs.

This is getting more and more confusing.

Steve
FuminCuban is not online. Last active: 7/21/2013 7:34:03 AM FuminCuban
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Re: Saved movies only showing half of picture.
Posted: 20 Jul 2013 01:48 PM
Running WinXp and had your exact same same problem. I uninstalled KB 2834904 and is well again. Here's a link for you:

https://support.techsmith.com/entries/24776742

Good luck,

B
considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
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Re: Saved movies only showing half of picture.
Posted: 22 Jul 2013 03:17 PM
Microsoft has now acknowledged that there are known issues with these updates. Check the "Known Issues" section of the following KB articles:
KB2803821 for Windows Vista, Windows 7 and Windows 8
KB2834904 for Windows XP

Blaine
Movie Maker (Custom Titles, Effects. etc.)Cool
WMM 6.0 on Windows 7 or 8
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considerate_guy is not online. Last active: 8/7/2015 5:49:08 PM considerate_guy
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Re: Saved movies only showing half of picture.
Posted: 04 Aug 2013 10:40 AM
And read this post too: view post 258384

Blaine
Movie Maker (Custom Titles, Effects. etc.)Cool
WMM 6.0 on Windows 7 or 8
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